Some moments from the road, the stage, and behind the scenes.
23 moments to explore
September 5, 2026 · Changsha. I co-organized the summit and spoke about customer experience in the agentic AI era. My focus was on giving repetitive tasks to AI so people can spend…
July 15–16, 2026 · Taipei. I met local resellers and software partners to explore where we could work together. We compared customer needs, industry experience, and existing capabi…
July 9, 2026 · Taipei. I met Google Cloud’s sales and partner teams to discuss current opportunities, including the Shopping Agent project. We also worked on a reseller coverage ma…
June 25, 2026 · Shenzhen. I represented Bricom as Channel Lead and helped coordinate Lei Hui’s session on GECX, Zendesk, and Google Cloud. Away from the stage, I spent time with Go…
July 15–16, 2026 · Hong Kong. Following the listing of our GECX + Zendesk solution on Google Cloud Marketplace, I met with Hong Kong partner managers to explore ways to work togeth…
May 20–21, 2026 · Seoul. I attended Atlassian Partner Day to meet the people behind the APAC partner network. I exchanged ideas with sales and technical leaders, talked with partne…
March 12, 2026 · Shanghai. I helped coordinate our sponsorship and spoke about how AI is changing customer service for businesses going global. We looked at what happens when AI ca…
March 9–11, 2026 · Bali. I met with Zendesk’s APAC and product leaders to talk about where our partnership could go next. We worked on a joint plan for AWS, Zendesk, and Bricom, wi…
July 29–30, 2025 · Taipei. I coordinated our AWS Summit sponsorship and co-hosted a booth with Zendesk. Between the planning and partner coordination, I also spent time at the boot…
June 19–20, 2025 · Shanghai. I supported the AWS Marketplace booth and joined the AWS automotive team to demonstrate Greatwall Motor Group’s contact center solution for Southeast A…
April 23, 2025 · Shanghai. I spoke about how Chinese automotive companies can use AI-enabled contact centers as they expand overseas. Alongside the talk, I coordinated the event an…
March 6, 2025 · Shenzhen. I returned to produce and host Zendesk CX Trends for a second year. We used feedback from the previous event to improve the format and give customers more…
January 19, 2025 · Hong Kong. I was elected as a non-academic secretary member of CCF YOCSEF Hong Kong for the 2025–2026 term. The process included a campaign speech and live quest…
June 27, 2024 · Online. I co-presented a webinar on Amazon Connect and Zendesk, looking at how cloud contact centers can take pressure off traditional customer service teams. We co…
March 21, 2024 · Shenzhen. I produced and hosted our Zendesk CX Trends event, from finding the venue and writing the script to registration and on-site coordination. The theme was …
December 14, 2023 · Hefei. I managed our sponsorship and gave a talk about serving customers overseas with Zendesk. It was another chance to work with the same local organization a…
November 29, 2023 · Hefei. I managed our sponsorship with the Anhui Cross-Border E-commerce Innovation Service Center and presented a session on customer service trends for the yea…
June 9, 2023 · Shenzhen. I spoke at AWS Go-Global Day about helping fintech companies serve customers as they grow internationally. The session explored how cloud contact centers c…
April 20, 2023 · Taipei. I took care of the workshop from planning to the last question in the room: speakers, materials, invitations, and the technical setup. I built a step-by-st…
April 14, 2023 · Online. I joined AWS China’s Manufacturing Director to share how Midea transformed customer service across more than 20 countries. We talked through the practical …
March 29, 2023 · Online. I gave a keynote on how AI and cloud contact centers can improve the e-commerce service experience. I shared practical ways Bricom and AWS partner solution…
February 23, 2023 · Shanghai. Sometimes the best way to explain a product is to let people try it. I planned and ran an Amazon Connect workshop where potential customers could expl…
October 26, 2022 · Taipei. I brought together AWS and Keenbest, Bricom’s global entity, for a retail industry showcase. I coordinated the booth and arranged sessions for our region…